We have the glitzy lights of the skyline to look forward to when gaming with the M Casino brand, with its adult sophistication in full view for everything. This online site has a very traditional approach when it comes to the design and layout of their products. There’s an obvious lack of flare, which could put some users off, but essentially you have a well thought out interface, if not a little underwhelming. Despite the lack of life and soul here, there is a reasonable array of games available, as well as a handful of hot promotions available for both new and returning customers. It’s not a lot, but we’ll take it for now and see where it leads us.
Bonuses and Promotions
When it comes to the promotional material, as already stated it is hardly the most diverse we’ve come across. However, even in spite of this fact, we still have a three-way Welcome Package that spoils all newcomers, not to mention a couple of high paying standard offers. To start with, let’s talk about the fact that you’re given £10, for free, when signing up – no deposits needed, just a thank you from the brand to you. Followed by a 200% deposit bonus on your first allocation of money, which means that £10 will suddenly morph into a comfortable £30. And, if this wasn’t good enough, you then have a second deposit bonus worth 50%.
As for the remaining bonuses, there’s one that’s a cash prize giveaway, that seems to be available all year round, followed by information regarding the VIP membership. You can see for yourselves that this brand isn’t pushing the boat out when it comes to depth, but they are at least offering something. Given the age of the site, which we’ll come to later, we can appreciate why the promotions are as sparse as they appear. But we digress, let’s return to the special membership and what it delivers loyal customers.
From what we can see, the VIP is by invite only, which means you need to catch the eye of the casino in order to make the grade. What is more, we can see that exclusive benefits, such as cashbacks and prizes, are up for grabs because of this unique level of status. However, what we can’t tell you is how you activate the invite – whether you need to simply play loads, or whether there’s a system in place that allows you to collect points. The M Casino have been very secretive about what their membership entails, which both works in their favour and against it also.
Software and Casino Games
Offering over 300 games, there’s a lot of choice provided by this brand, which means that a great deal many more players can access its services. That being said, everyone should note that the slots are the star of the show, with that section alone having the most activities available. Still, with a Live Casino and conventional tabletop games in tow, we can’t complain that the slots overshine.
Upon initial observations, you’d be forgiven in believing that there’s no demo version of some of the titles, but in fact there is. All you need to do is select the ‘i’ that appears on the thumbnail and additional information about the game will appear, including the opportunity to test drive the gameplay itself. This, to us, is most important because it doesn’t force you to take everything on blind faith, you can actually try before you buy and get greater peace of mind.
As for the software that you can interactive with, that involves the likes of IGT, Microgaming, Blueprint Gaming, and Barcrest, to name but a few. Once again, we’re grateful because not only do we have a broad range of games, but we have a range of providers also, which should mean a reduction in boredom. After all, too much of the same thing and we begin to tire of our experiences, but variety is the spice of life, and so we come back for more.
Here’s where everything begins to get a little tense; you see, M Casino only allows deposits and withdrawals via credit and debit cards. That’s it. For a new casino this isn’t just unusual, it’s a tad reckless, as most players are utilising one form of ewallet or another. Gamers can literally use VISA, VISA Debit, VISA Electron, Maestro, and Mastercard, all of which have a minimum deposit cap of £10.
In regards to withdrawals, you have a long waiting time for the transactions to take place, between 3 and 7 working days, which may feel a tad too long for some. Fortunately, there’s light at the end of this bleak tunnel, as there’s only a min cap of £20 needed in order for you to withdraw. Therefore allowing for a bit of flexibility to be enjoyed in an otherwise static process. As for currencies allowed throughout all transactions, they appear to be limited to Euros and British Pound Sterling, which further limits how accessible and approachable this brand is.
Company Background and License
Finding anything out about M Casino takes a lot of time and effort, as there’s no About Me whatsoever, therefore you have to do some homework. It’s fine if you only want confirmation of the licenses involved, as they’re clearly Alderney Gambling Control Commission and the UK Gambling Commision. However, as for who and what is behind the label, that becomes spotty. We managed to find out that this is a casino launched in 2017, and that it’s own by IPS Affiliates; other than that though and we’re in the dark as much as you are.
As we finally move onto the customer support, we’re struck with how thin the groundwork is here as well; there’s a live chat and then a FAQs section (under Support), but otherwise you’re limited. We would have expected at least some other form of communication to go alongside the live chat, such as email or telephone number, but it seems M Casino has decided to do away with such things. This is a huge negative for us, as we all know that live chats can fail or miscommunicate what you need doing/need help with.
What started off good as turned into a rocky road of hits and misses, with the misses sticking in our mind more than anything else. M Casino has potential, that much is true, but a lot of work needs to be done before we give this online platform the full thumbs up; there’s just too much missing. It needs to provide ewallet options for a start, even if it’s just the likes of PayPal, and the customer service needs to be expanded, to accommodate all gamers and not just the tech savvy ones.