The dark and moody atmosphere of Lucky Bets Casino is a move from this new brand that we wasn’t expecting; with so many fresh sites coming to the fore, we’re used to seeing airy designs and layouts. However, Lucky Bets have gone for a rich undertone of blacks and greys, resulting in a masculine edge to the software. Although we like how different this online casino looks, we can appreciate that some won’t welcome such an intense level of dark colours. Extremes, such as these, can be a tad off putting for users. Nonetheless, in terms of everything else, the brand seems to be hitting its stride, though time will tell whether that’s genuinely the case, but if you are interested in new UK Casinos be sure to check out!
Bonuses and Promotions
Seeing as how everything is very new here, we weren’t expecting the bonus section to be that overwhelming, and it would appear our reasoning was correct. Even though there’s a welcome bonus and a couple more offers, this area of the website feels vastly underdone – more needs to be added if this site is to stand the tests of time. After all, users want to be rewarded for continued loyalty.
As for the welcome bonus itself, that’s a mere 100% deposit bonus, as well as 100 spins, which are said to be playable across several of the games you see listed. To us, this is a rather weak offer, especially when compared with the likes of casinos such as Spinit. That being said, most brands that offer more have been established and within the industry for a lot longer than a few months. In regards to the amount of money needed to access the offer, at least £10 will need to be placed, otherwise the offer won’t trigger.
Moving onto the other bonuses, there appears to be three presently in operation, one related to a specific title, while the other two are weekly offers activated on a Monday and Friday. For you to access the 50% bonus match, you’ll need to utilise the following codes: Monday50 for the Monday offer, and 50Friday for the other.
In regards to membership, and moving up through the ranks, the system is based on a simple points system: the more you earn, the more likely you are to go from being a basic Lucky Bets player to a Platinum and beyond one. When it comes to the last two options, the Premium and Prestige levels, invitations are sent out, and so only the most dedicated of fans will reap those benefits.
Software and Casino Games
We were a little confused when we first looked over the gaming catalog, as the heading given to the section is most misleading; it says ‘popular games’, yet there’s no other subheadings to interact with. It turns out that you have to scroll down the page to engage with other headings, though none of them are clickable, and so the games might as well be listed altogether. It’s a poor system, and one that isn’t that user friendly – there’s no browsing bar or ability to narrow down your search.
As for the titles themselves, most of them appear to be video slots, from brands such as NextGen Gaming, Microgaming, NetEnt, and Neogames. It’s good to see a varied range, but that sense of variation is short lived when you soon realise there’s only a couple of hundred activities here, including the casino games found towards the bottom of the page. The only saving grace is that most of these games have a demo option that we can take advantage of, without needing to register. However, you’ll need the latest Flash software if the titles are to work, as we soon discovered for ourselves.
The atmosphere of chaos appears to continue as we move onto the monetary side of events; there’s just no fluidity to the layout of this brand. Even for a new site, this is shocking to see. We eventually stumbled upon the banking details via the help page, with the payment methods listed in a helpful table. This table lists fees, waiting times, currencies accepted, and so on, so at least something is in depth from the Lucky Bets Casino.
All the usual suspects of Neteller, Skrill, Zimpler, and Visa are listed here; seeing such variation is always pleasing as it helps users identify how easy it is for them to move from demo player to real cash gamers. In regards to a full list of currencies accepted by the brand, we couldn’t find any, other than the standard euros and dollars, with the occasional kronor popping up. As you can see, once again the information given is minimal at best, proving that Lucky Bets is far from a well established and reliable website.
Company Background and License
In regards to finding out more about the people behind the label, the about me part of the site is very clinical and robotic – no personality or freedom of information is offered. All we can really learn, without doing additional research, is that the brand came about in late 2016/early 2017, and that they have licences from the Malta Gaming Authority and Uk Gambling Commission, as well as being operated by Aspire Global International.
We can see from this that safety is the focus of this label, and yet we don’t feel put at ease about gaming with the site, due to the other flaws that have cropped up thus far. It would seem that simply stating the rules behind the brand isn’t enough when it comes to the Lucky Bets Casino.
The customer support here looks questionable to begin with as well, but the label assures us that there’s plenty of support on hand every day of the week, regardless of the time. They offer this in the form of emails and live chats, with the latter opening up a new tab within your chosen browser.
The greatest issue we find with the customer support is that it doesn’t look professional in the slightest, in fact it looks like amateurs have attempted to create something with little to no knowledge. This could prove very problematic for users, but for now we’ll simply state that access to help appears to be available around the clock.
It’s been a mixed bag with the Lucky Bets Casino: on the one hand it looks exciting and fresh, and on the other it proves limited and poorly laid out. The two don’t easily work in harmony, and so gamers have to be prepared to overlook the many flaws, or need to be willing to game elsewhere. We hope these problems can be ironed out with time, but we’ll remain skeptical for now, seeing as how the brand still has a long way to go before becoming respected.